Return & Exchange Policy
At Realmez, we take pride in offering premium-quality leather jackets designed for style, comfort, and durability. If your purchase doesn’t meet your expectations, you can initiate a return or exchange within 7 days of the delivery date.
Return & Exchange Conditions
- The item must be unused, unworn, and in its original condition with all tags attached.
- Returns must be initiated within 7 days of receiving the order.
- If your item arrives damaged or defective, report it within 3 days of delivery with photo evidence to process a claim.
Important Notes:
- We currently do not operate a return center, so all returns must be arranged through our customer support team.
- Refunds are issued as store credit or exchanged for another product of equal value.
Frequently Asked Questions
What is the return shipping fee?
We provide free return and exchange labels for our USA customers, ensuring a smooth and hassle-free process. For customers outside the USA, return shipping costs are the buyer’s responsibility.
How do I request a return or exchange?
To initiate a return or exchange, please contact our customer support team at support@realmez.com with your order details and reason for return.
Who can help me find the perfect fit?
Our fitting experts are available to assist you. You can reach out via live chat on our website or email us at support@realmez.com for personalized guidance.
Will I be notified once my return or exchange is processed?
Yes, you will receive an email confirmation once your return, exchange, or store credit has been processed.
What if the color of the received item looks different from what I saw online?
Due to photographic lighting and screen calibration differences, colors may vary slightly. However, we ensure all product images are as close as possible to the actual item.
For any further inquiries, feel free to reach out to us at support@realmez.com. We’re happy to assist you!
