Terms such as “We,” “Us,” and “Our” refer to Realmez, while “Buyer,” “You,” “Your,” or “Customer” mean the visitor of the website.

Please note that we reserve the right to update this policy as necessary concerning our services, products, customers, partnerships, or business operations. We encourage you to review this policy periodically. If you have any questions, please contact us via email at support@realmez.com.

INFORMATION WE COLLECT

We collect specific information to process your order, including but not limited to:

• Name
• Contact number
• Shipping address
• Payment details

Additionally, certain information such as IP address, country, city, and time zone is automatically collected when you browse our website.

HOW WE COLLECT INFORMATION

• Tracking Tools – We use third-party tracking tools to collect visitor data, such as internet proxy, date/time, page views, browsing behavior, clicks, and search keywords. This helps us enhance user experience and optimize our services.
• Cookies – Temporary cookies (small text files) are stored on your device to enhance the browsing experience and improve accessibility.
• Payment Processing – We do not store financial information. All payments are securely processed through third-party services such as PayPal and Stripe.

WHY DO WE NEED THIS INFORMATION?

We use the collected information to:

• Improve our website based on customer feedback and usage trends.
• Provide better customer service and respond effectively to inquiries.
• Process transactions securely and efficiently.
• Ship products and communicate with you regarding your order or our services.

Your personal data will not be sold, exchanged, or transferred to any other company without your consent, except for the express purpose of delivering the purchased product or service.

HOW DO WE SHARE DATA?

We only share information with the following parties:

• Authorized Staff – Our team members handle customer inquiries, manage databases, and improve the shopping experience.
• Courier Services – We use reputable shipping carriers (such as FedEx, DHL, USPS, and UPS) to fulfill and deliver orders using customer-provided shipping details.

Note: We do not sell, trade, or share customer information with third parties, competitors, or unrelated entities.

CHILDREN ONLINE POLICY

Our services are not intended for children under the age of 13. If you believe that your child has provided personal information on our website, please contact us for its removal. We encourage parents to monitor their children’s online activities.

ARE YOU AN EU CITIZEN?

If you are a resident of the European Union (EU), you have the right to access, correct, update, or request the deletion of your personal information in compliance with GDPR (General Data Protection Regulation). You may contact us to exercise these rights.

HOW TO CONTACT US?

If you have any questions about our privacy policy or how we handle your data, you can contact us at support@realmez.com.